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American Journal of Kidney Diseases
Volume 51, Issue 1
, Pages 80-92
, January 2008
Staff Burnout and Patient Satisfaction With the Quality of Dialysis Care
References
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Originally published online as doi:10.1053/j.ajkd.2007.09.011 on November 28, 2007.A list of the members of the Working Group on Burnout and Dialysis appears at the end of this article.
PII: S0272-6386(07)01306-6
doi: 10.1053/j.ajkd.2007.09.011
© 2007 National Kidney Foundation, Inc. Published by Elsevier Inc All rights reserved.
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American Journal of Kidney Diseases
Volume 51, Issue 1
, Pages 80-92
, January 2008
